Wednesday, June 29, 2011

Caisses Desjardins De Lorimier Deploys Employee-facing Digital Signage

Caisses Desjardins De Lorimier have installed Mirada Media's ChannelView content management system to better allocate resources and increase client satisfaction at its three branches located near the heart of downtown Montréal.

The custom-designed "dashboard", which is displayed on employee-facing LCD panels throughout the branches, shows real-time information on customer queues, wait times, and teller performance. There is also a ticker for corporate news and branch alerts located at the bottom of the dashboard. The dashboard is powered by Mirada Media's ChannelView content management system and is integrated with legacy systems created by Frisco Bay. In addition, branch managers are able to remotely access the dashboard, view statistics, and compare results across branches via Mirada's ChannelView online interface.

The management team at the Caisse Desjardins De Lorimier wanted to increase teller productivity by providing real-time metrics on customer queues in the branch. Jean-François Lauzon, Associate Director of Assisted Transactions at the Caisse Desjardins De Lorimier, explained that they have “set performance objectives and the dashboard allows us to view how we're doing relative to these benchmarks. Also, having real-time data allows us to adapt quickly. As an example, we strive to keep wait times under 10 minutes. The moment that objective becomes at risk, tellers will see it on the dashboard and ask their colleagues for help in handling the rush.”

Mr. Lauzon also noted that “Prior to installing the dashboard system, a supervisor would need to intervene whenever wait times would increase. Now, with the dashboard as a tool, our tellers are able to manage client queues independently and much more effectively. We feel that our level of service has improved and are very happy with the results so far.”

In the retail and services sector, digital signage is mainly used in client-facing situations in an effort to promote products and increase client engagement; however, Eric Morello, Mirada Media's Director of Marketing, sees a growing need for digital signage “behind the scenes”. He notes that “Having access to timely information is essential to making any decision. In the service industry, this means being nimble and tactically managing resources to ensure customer satisfaction. After all, no one likes to wait in line. Digital signage is an extremely powerful tool because it addresses both the needs for accuracy and accessibility. It shows you how you're doing in real time and thus lets you adapt in real time.”

Thursday, June 23, 2011

QUICKY: Bonne St-Jean from Digital Signage Canada

Bonne St-Jean à tous nos lecteurs Québécois ! Here's some digital signage news quickies for the long weekend (in Quebec):

  • Marshall Electronics has partnered with X2O Media to create a fully integrated digital signage display solution (12-inch and 18.5-inch sizes, with built-in processors) for meeting room applications using X2O Media’s new Xpresenter Meeting Manager software. X20 also debuted its Xpresenter Integrated Conference Experience (ICE) at InfoComm 2011 (stand 4983), a networked system that provides capabilities for managing presentation content.

  • Red Deer College is expanding its campus digital signage network using the Audience software platform provided by Capital Networks Limited and authorized Audience Reseller, Matrix Video Communications Corp.

  • Via
    Christie unveiled the newest members of its Christie MicroTiles™ solutions family, the Christie i-Kit touch interactivity kit, powered by Baanto™ ShadowSense™, and the Christie JumpStart software and media server.

  • City of Calgary’s Parks and Recreation Department completed the initial installation of 100 digital signage screens in their municipal buildings. Work was performed by Pinpoint Media Group and iSIGN Media Solutions Inc.

  • Flow Jamaica Partners with Capital Networks to Deliver Hotel Information Channels.

  • Zoom Media and GoodLife Fitness, the largest fitness club chain in Canada with over 275 locations across the country, have signed an exclusive digital media and advertising relationship as part of expanding their current partnership into digital.
  • Monday, June 20, 2011

    Haivision Unleashes New High-Def Streamer/Recorder at InfoComm 2011

    Haivision Network Video, leading provider of the most advanced video networking, digital signage, and IP video distribution solutions, today announced that it is showcasing the new Viper™ at InfoComm. The Viper, Haivision’s fifth-generation H.264 technology, is an ultra-compact, integrated appliance for capturing, streaming, reviewing, distributing, and publishing multistream HD and computer graphics content.

    The Viper simplifies the recording and streaming of multistream content through a high-resolution touch panel. It is ideal for capturing and streaming presentations, lectures, simulations, training sessions, and other events where a single camera source is insufficient to reflect the subject matter. The Viper, supporting dual DVI or DVI with HD-SDI inputs, encodes and captures rich content generated by a computer as HD H.264 at full frame rate. There is never the need to upload content files to a server.

    The Viper includes high-performance encoding hardware, building on the company’s acclaimed Makito™ technology, to capture and stream two synchronous channels of HD and/or computer sources. It can be used with Haivision’s Furnace IP video system to reduce the reliance on high-powered networks and central recording servers. The Viper can also be used as a powerful stand-alone complete IP video server system (ViperMAX™). With ViperMAX, users throughout a facility can watch live multistream events or review rich media presentations on demand using Haivision’s patented InStream™ player technology.

    “Compact and fanless, the Viper is an easy-to-use, ultra-reliable appliance,” said Peter Maag, Haivision’s executive vice president. “Today’s challenge across all industries is to build asset libraries by making the capture process as easy as possible and to capture the true essence of any event. The Viper addresses these challenges head on by combining ease of use with multistream H.264 technology.”

    Leveraging Haivision's latest high-performance H.264 technology, the Viper appliance combines real-time encoding, high-performance storage, abundant processing power, and a carrier grade Linux operating system with simple, task-oriented user controls for recording and automated publishing of multistream content. The Viper’s reliability is attributable to Haivision’s proven embedded system expertise and track record of designing integrated performance hardware, firmware, and software systems.

    Like Makito, Barracuda™, Mako™, Piranha™, and Kraken™, Viper was named after a super-cool aquatic animal. The Viper-fish is the fiercest predator found in the deepest part of the ocean.

    Wednesday, June 15, 2011

    EnQii, Minicom mashup gets dubbed ComQi

    EnQii Holdings and Minicom Digital Signage (MDS), announced a merger of their companies last month, creating a "multichannel message management leader" and they've finally announced their new merged company's name: ComQi.

    ComQi and its senior management staff will present its new identity as a merged company at InfoComm in Orlando on June 15th - June 17th in booth # 5873.

    Read the full release here.

    Wednesday, June 8, 2011

    Cirque du Soleil get glasses-free 3D digital signage display for Beatles "LOVE" anniversary

    3DFusion Corp. announced today its joint collaboration with Cirque du Soleil and the Mirage Hotel in celebrating the 5th anniversary of the Beatles "LOVE" theatrical extravaganza. Showcased at the Mirage Hotel, 3DFusion introduces their 52", glasses-free 3DTV display, featuring the Cirque du Soleil, "LOVE" performance, currently on stage at the Mirage Hotel in Las Vegas.

    "The Mirage Hotel 'LOVE' 3D display is the first of many 3DFusion installations planned for the Las Vegas area," stated Paul Cohan, President of Frahan Solutions Inc, the 3DFusion marketing firm that was instrumental in putting together the Cirque / Mirage 3D Promotional package.

    Lou D'Angeli, President of Cirque/RSD wanted to add another dimension to their smash hit "LOVE" Beatles-themed show. Working with the award winning Cimarron Group and its president Bob Farina, they decided to showcase scenes from "LOVE" and spotlight them on 3DFusion's 52" auto stereoscopic display (ASD).

    Commented Bob Farina..."Since we are working with such remarkable images, we wanted to clearly convey the artistry and wow factor and draw viewer's right into the show. Add to that an amazing Beatles soundtrack; we had the added task of making the imagery compliment the audio, a real labor of 'LOVE'."

    This first Broadcast Quality glasses-free 3D display is housed in a Mirage lobby showcase filled with Beatles memorabilia.

    "The Mirage Hotel is happy to house this ground breaking technology," stated David Seifert, Mirage Hotel Manager. "It looks fabulous, this is the wave of the future."

    This event marks the Premier introduction of the 3DFusion's 3DFMax™ 52" Auto Stereoscopic Display (ASD) in Las Vegas. 3DFusion's unique proprietary solution eliminates 3D glasses, viewing restrictions, ghosting, and the visual discomfort usually associated with 3D displays.

    Mood Media provide in-store audio and visual solutions to ECCO stores across the world

    Shoe retailer ECCO is adding enhanced, state-of-the-art visuals to its current in-store solutions, provided by Mood Media Corporation (TSX:MM/ LSE AIM:MM), to entice its customers with a multi-sensory shopping experience.

    Mood Media, a leading in-store media specialist, is set to provide individually tailored audio and visual solutions to over 300 of its stores worldwide using its unique TeamCo software.

    Mood Media already provides ECCO stores with a customised in-store music channel which plays a classy mix of chilled lounge tracks, to relax customers and entice them to stay for longer.

    After seeing the visual solutions Mood Media currently provides to its other clients, including Virgin Megastore and Yves Roches, ECCO has asked Mood Media to add new in-store visuals to its stores. This will form a fully integrated in-store media system called 'ECCO Media.'

    Mood Media's cutting edge TeamCo software platform will ensure that all of the in-store audio and visuals can be scheduled, managed and broadcast from one place, allowing ECCO to have full control over the system.

    ECCO will be provided with LCD screens broadcasting eye-catching content tailored to the brand's customer demographic. As well as showcasing the store's latest product ranges, Mood Media's creative team will establish creative new content ideas to promote its products that reflect the ECCO brand. This replaces ECCO's former in-store TV channel, which did not update in line with brand promotions.

    Lorne Abony, CEO and Chairman of Mood Media Corporation, said: 'Working with an established brand like ECCO across our worldwide network is an incredibly exciting opportunity for us.

    'Developing our client relationships and adding additional media services to our customer's in-store network is of the utmost importance to our client centric approach.'

    Peter Hansen Guldbrandt, Global Concept Manager at ECCO, said: 'We were extremely impressed with the audio services previously provided by Mood Media and it was therefore a natural decision to ask them to install our new visual systems.

    'We hope that being able to combine two types of in-store media will be a fantastic way of enhancing the ECCO brand even further.'