Thursday, February 10, 2011

T-Mobile UK Uses Omnivex Software for Call Center Digital Signage

Omnivex Corporation, a Concord, Ontario-based provider of enterprise software for digital signage networks, announced that British cellular telecommunications provider T-Mobile UK is using Omnivex software within its call centers in the United Kingdom. The system displays the current RAG status view of the call center metrics in addition to other important information.

T-Mobile UK, along with Orange UK, is part of Everything Everywhere Limited, which serves almost 28 million people and is the United Kingdom’s biggest mobile communications company. T-Mobile UK was looking for a solution to help communicate a wide range of information in varied formats to its customer support staff in its call centers in the United Kingdom. As well, the company wanted to use the digital signage to improve the working environment for their customer support staff as a whole. They selected Omnivex software to manage the digital signage system, which consists of 33 large format digital displays within each of the three call center locations.

Omnivex Certified Reseller, proAV Limited, brought all aspects of the project together. "Omnivex software was able to display a varied format of data in a way that T-Mobile UK deemed key in its customer support staff providing the correct levels of customer satisfaction to its customers,” said Dan Phillpot, Video Communication Specialist at proAV.

T-Mobile UK is known for its outstanding customer service and extensive network coverage. The call center digital signage is helping T-Mobile UK to provide excellent levels of service to its customers, while also improving the working environment for its employees. The system is essential for providing customer critical information that enables its customer support staff to provide an excellent customer experience which results in increased customer satisfaction.

No comments:

Post a Comment